At MuseoTech, your satisfaction is our priority. If you are not completely satisfied with your purchase, we will be happy to assist you with the return or refund process, in accordance with the terms outlined below.

1. Return Period

You have 14 calendar days from the date of receipt of your order to request a return. After this period, unfortunately, we will not be able to offer you a refund or exchange.

Return Eligibility Criteria

To be eligible for a return:

  • The product must be unused, in its original packaging, and in the same condition in which you received it.
  • Proof of purchase or order number is required.

The following items are non-returnable:

  • Customized or made-to-order products
  • Sale or clearance items
  • Perishable goods such as food or flowers
  • Hygiene or cosmetic products that have been opened

3. Return Process

  • Send an email to [museotech@tienda.com] with your order number and the reason for the return.
  • Once approved, you will receive instructions for returning the product.
  • Return shipping costs are the responsibility of the customer, unless the product is defective or was sent in error.

4. Refunds

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of the refund.

  • If approved, the refund will be processed automatically and applied to your original payment method within 7 to 10 business days. 7 a 10 días hábiles.
  • If you do not receive your refund within that time, we recommend contacting your bank or card issuer first.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same product, please write to us at [museotech@tienda.com].

6. Contact

If you have any questions regarding returns or refunds, do not hesitate to contact us at [museotech@tienda.com] or call us at [666666666] Monday to Friday from 9:00 AM to 6:00 PM.